First Appointment | Parkway Physiotherapy and Rehab in Pickering, ON
Your First Appointment | What to Expect
Welcome to Parkway Physiotherapy & Rehab. Your first appointment is the first step toward reducing pain, restoring movement, and getting back to the activities that matter.
This page explains how to prepare, what will happen during your first visit, and how we create a clear, goal‑driven plan so you leave confident and informed.
Before your appointment — here are simple ways to prepare:
- Wear comfortable, loose clothing that allows the affected area to be exposed and moved (shorts for lower‑body concerns; a tank or loose top for shoulder/upper‑body).
- Bring a valid photo ID and your health card (if applicable).
- Bring your insurance details and any claim information for MVA or WSIB cases—we offer direct billing when eligible.
- Prepare a list of current medications, surgeries, and relevant medical history.
- Note any recent imaging (X‑ray, MRI, ultrasound) or bring copies/reports if available.
- Write down your main concerns and specific goals (e.g., return to running, reduce nightly pain, lift without pain).
- Arrive 10–15 minutes early to complete intake forms or use our online intake to save time.
What happens during your first visit:
Warm welcome and intake
Our front‑desk team confirms your details, insurance, and any referral or claim paperwork. You’ll be shown to a private assessment room and given time to complete any remaining forms.
Thorough subjective assessment
Your clinician (physiotherapist, chiropractor, or RMT depending on the booking) reviews your medical history, current symptoms, functional limits, and goals. Expect clear, friendly questions about pain patterns, injury history, work/sport demands, and daily activities.
Objective physical assessment
A targeted movement and orthopedic assessment follows: range of motion, strength testing, joint mobility, posture, gait, and any special tests relevant to your complaint. For pelvic health or pediatric visits, assessments are adapted to comfort and privacy standards.
Clear diagnosis and explanation
Your clinician explains findings in plain language, provides a working diagnosis, and outlines likely contributing factors. You’ll receive education on your condition so you understand causes and prognosis.
Initial treatment and symptom relief
When appropriate, clinicians provide hands‑on therapy (manual therapy, soft tissue work), modalities (shockwave, electrotherapy where indicated), needling (IMS/dry needling by credentialed providers), or supervised therapeutic exercises to reduce pain and improve function.
Individualized home program and education
You’ll leave with a tailored home exercise program, practical self‑management strategies, posture/adaptive advice, and clear short‑term goals. Exercises may be provided digitally so you can follow them between visits.
Next steps and follow‑up plan
Your clinician recommends a course of care, estimated timeline, and measurable milestones. We discuss appointment frequency, expected outcomes, and when re‑assessment will occur. Direct billing, referral processes, and paperwork for MVA/WSIB claims are confirmed as needed.
What we prioritize on your first visit
- Safety and comfort: privacy, consent, and respectful care for every patient.
- Evidence‑based assessment: objective tests and up‑to‑date clinical reasoning.
- Clear communication: plain‑language explanations and realistic timelines.
- Goal‑driven planning: treatment focused on what matters most to you.
- Coordination of care: referrals and collaborative plans with our multidisciplinary team (RMTs, chiropractors, naturopaths) when beneficial.
Special considerations
- Post‑operative care: we coordinate with surgeons, review protocols, and start progressive rehab tailored to surgical timelines.
- Pelvic health & prenatal/postpartum: private, same‑gender options on request and specialized assessment protocols.
- Motor vehicle accident (MVA) or workplace injuries: bring claim details; we can help with direct billing and required documentation.
- Pediatric assessments: family‑friendly, age‑appropriate evaluation and play‑based strategies.
Frequently Asked Questions (FAQ)
How long will my first visit take?
Initial assessments typically last 45–60 minutes. Follow‑up sessions are usually 30–45 minutes depending on the treatment planned. Times may vary based on complexity and any required paperwork.
Fees, billing, and cancellations
We offer direct billing to most major insurers and manage WSIB/MVA billing where eligible. Ask our team for specific insurer coverage details.
Cancellation policy: please give at least 24 hours’ notice where possible to avoid cancellation fees. Specific policies and late‑cancel fees will be outlined at booking.
Will I be required to fill out any paperwork?
Yes, please arrive 10-15 minutes early to fill out necessary paperwork.
What should I wear to my appointment?
Wear comfortable clothing that allows easy movement.
Why Choose our Physiotherapy Clinic in Pickering, ON?
About Parkway Physio and Rehab
Parkway Physio and Rehab in Pickering is your go-to clinic for expert care and personalized treatment plans.
With over 70+ 5-star reviews, our experienced team offers a wide range of services, including physiotherapy, massage therapy, and chiropractic care, to help you recover from injuries and improve mobility. Conveniently located at Pickering, we work with most insurance companies and we have direct billing options
Experience top-tier care and get back to your best with Parkway Physio and Rehab.
Why choose our physiotherapy clinic in Pickering, ON?
- 98% Patient Satisfaction
- Private One-on-One Appointments
- Multi-Disciplinary Care
- Direct Billing Available
- State-of-the-Art Facility
- Weekends & Evening Appointments Available
- Discounts For Seniors & Students
Parkway Physio and Rehab in Pickering is your go-to clinic for expert care and personalized treatment plans.
With over 70+ 5-star reviews, our experienced team offers a wide range of services, including physiotherapy, massage therapy, and chiropractic care, to help you recover from injuries and improve mobility. Conveniently located at Pickering, we work with most insurance companies and we have direct billing options
Experience top-tier care and get back to your best with Parkway Physio and Rehab.
Contact us
Get in touch today!
Have questions or need care? Contact Parkway Physio & Rehab to book an assessment, request direct billing info, or get directions — friendly support ready to help you recover.
Phone:
Email:
info@parkwayphysiorehab.ca
Address:
1899 Brock Rd Unit D3, Pickering, ON L1V 4H7
Business Hours:
Monday—Friday | 9am to 7pm
Saturday | 9am to 2pm
Sunday | Closed
Direct Billing Available
We provide direct billing for most of the major Extended Health Claim providers.
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